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Diagraph Cookie Privacy Notice and Policy (03/11/2019)

Diagraph, An ITW Company respects your privacy and is committed to protecting the personal information you share with us. This policy describes how Diagraph collects and uses your personal information to provide services that you request or when you choose to provide us with your personal information for any other reason. It also details how Diagraph's websites use cookies.

Information Collection

When you browse Diagraph's website, you do so anonymously, unless you have registered with us, provided us some personal details or are logged in to a Diagraph account. Like many other commercial websites, the Diagraph website may use standard technologies, such as cookies, javascript and other HTML tools, to collect information about how you use the site, to record that you opened an email marketing message, or to record what links you clicked in an email marketing message. Diagraph may also record your IP address. The IP address is not directly linked to any personal information, unless you have provided us the information or are logged in to your Diagraph account. If you are logged in, Diagraph may collect information about the resources you access on the website. We also collect contact details of individuals from companies that contact us in pursuit of information regarding our products or services, purchasing our products, or obtaining our services.

Personal information means any information that may be used to identify an individual, including, but not limited to, a first name, a last name, an email address, contact details, a resume or CV and a physical address. Diagraph collects personal information when you register for a Diagraph account, fill out a contact form, contact us through live chat, subscribe to a mailing list, communicate with us, participate in a survey, make an application for a job opportunity, or give us the details during an event. From time to time, Diagraph receives personal information from business partners and vendors. Diagraph only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this policy and applicable laws.

Information Use

Diagraph uses the information it collects from its website and other sources to fulfil your requests for products, services, information, to personalize your experience on Diagraph websites, to keep you up to date on the latest products, applications, updates and special offers, to better understand your needs and to provide you with better services. We also use this data to help provide you more useful information in the future.

Information Sharing and Disclosure

Because Diagraph is a global company, your personal information may be shared with other Diagraph offices, subsidiaries or legal entities around the world, or with our parent company. All such entities are governed by this privacy policy. Your personal information is never shared outside of our company without your permission, except under the following conditions:

  • When sharing your information is necessary to provide you with the products or services you requested;
  • Where it is shared with a third party required to provide services to you and us (i.e. hosting or security for this website)
  • As part of a joint sales promotion or to pass sales leads to one of our distribution partners;
  • To keep you up to date on the latest product announcements, special offers, or other information we think you would like to receive either from Diagraph or its business partners, unless you have opted out of these types of communication;
  • When required by law or under urgent circumstances to protect Diagraph's websites and to enforce our terms of use.

We will not sell your personal information that you give to us, including your email, and will only use it for internal purposes.

Information Security

Any personal information you provided to us will be stored on controlled servers with limited access. The Diagraph websites and digital tools use industry-standard SSL cryption to protect your personal information during transmission. While Diagraph strives to protect your personal information, we cannot ensure the security of the information you transmit to us. We urge you to take every precaution to protect your personal information on the Internet, like using a secure browser, using strong passwords, and changing them often.

Cookies

Diagraph websites are designed to function optimally with cookies enabled.

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device. You can find more information about cookies at: www.allaboutcookies.org.Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that advertisements you see online are more relevant to you and your interests.

Diagraph uses cookies in the following ways:

1)To enable you to move around our websites and use features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.

2) To collect information about how visitors use our websites, for instance which pages visitors go to most often, and if they get error messages from web pages.

3) To allow our websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

4) We do not accept advertising from any other organizations on our websites. We do however advertise our own products and services on our websites and you may see advertisements for us elsewhere on the internet. The cookies we use to present you with advertisements may be based on the content you visit the most on our websites, so we can let you know about what we think you will be interested in. The cookies show us where you saw the advert; help us measure the effectiveness of our advertising campaigns; and limit the number of times you see an advert. For advertising and search purpose we use services like Google Ads, Google DoubleClick or Yahoo overture. We also include links to social networks like Facebook who may subsequently use information about your visit to target advertising to you on their websites. Diagraph has no control or liability over these cookies set, so you should check the relevant third party's cookie policy for more information.

The cookies from the following providers are currently in use on Diagraph websites: Google Analytics; Google Tag Manager; Google Ads; Act On; Zendesk LiveChat.

Other cookies may be used from time to time to improve your browsing experience.

Disabling Cookies

Diagraph websites are designed to function optimally with cookies enabled. However, if you wish to disable cookies, this can be controlled through browser settings. Most browsers are set to accept cookies by default. However, browsers typically allow individuals to remove or block browser cookies if they choose. Please consult the documentation that your browser manufacturer provides for more information.

In addition to your browser settings and the specific opt-out mechanisms described above, you can opt-out of many non-essential cookies and similar technologies following the mechanisms available through the links below:

  • HERE or HERE if you're in the United States
  • HERE if you're in Europe
  • HERE if you're in Canada

Other

Children and Privacy

Diagraph's website does not target and does not intend to attract children under the age of 16. Diagraph does not knowingly solicit personal information from children under the age 16 or send them requests for personal information.

Links to other Websites

The Diagraph websites contain links to other websites. Diagraph is not responsible for the privacy practices of such other websites. Diagraph encourages you to read the privacy policy of any website before submitting your personal information.

Changes to this Privacy Policy

Diagraph, An ITW Company reserves the right to update or modify this Cookie Privacy Notice, at any time and without prior notice, by posting the revised version of this Cookie Privacy Notice on our website.

Access to Personal Information

If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us at info@diagraph.com.

Marketing Communications

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking the unsubscribe link in the marketing emails, or by contacting us at info@diagraph.com.

Further Information, Questions or Suggestions

If you have any question or concern about what information Diagraph collects and how this information is being used, please contact our Data Administrator at info@diagraph.com or write to Diagraph at 1 Research Park Dr., St. Charles, MO 63304.

This policy was last updated 03/11/2019.